By purchasing our services or checking the agreement box upon checkout, you agree to comply with and be bound by these Terms.

 

1. Scope of 1:1 Coaching Services

• What is Included: Your personalized coaching program includes custom nutritional protocols, weekly check-in reviews, metric tracking analysis, and messaging support through our approved platform.

• Exclusions: Daily meal-by-meal log auditing outside of your designated check-in days, accompanied supermarket visits, or manual recipe creation outside of your framework are excluded.

• Modifications: The Coach reserves the right to adjust coaching delivery methods or platforms to improve service quality, with prior notice to the Client.

 

2. Medical Disclaimer & Waiver

• Not Medical Advice: The Coach provides educational, lifestyle, and nutritional guidance only. This service is not medical advice, medical nutrition therapy, dietetics, clinical therapy, or a substitute for professional medical diagnosis or treatment.

• GP Consultation: You are strongly advised to consult your GP or medical doctor before starting any new nutritional or lifestyle program, especially if you have pre-existing health conditions.

• No Guarantees: Physical outcomes and health results depend entirely on individual adherence, metabolic factors, and consistency. The Coach cannot and does not legally guarantee specific physical or performance results.

 

3. Client Accountability & Compliance

• Weekly Check-In Deadline: To receive your personalized weekly protocol updates, you must submit your weekly check-in forms and metrics at least 4 hours prior to your next session.

• Missed Deadlines: If you fail to submit your check-in data on time, your personalized deep-dive feedback for that specific week is waived. A standard accountability message will be sent instead.

• Honest Disclosure: You agree to provide accurate, honest, and complete data regarding your health history, food allergies, intolerances, and current lifestyle habits.

 

4. Communication & Professional Boundaries

• Approved Channels: All professional coaching communications must take place exclusively through dedicated agreed channels and professional email. Personal social media channels or private phone numbers will not be monitored for coaching purposes.

• Working Hours: Client messages and updates are actively reviewed Monday through Friday, between 9:00 AM and 6:00 PM GMT.

• Response Windows: The Coach will reply to non-emergency messages within 24 to 48 hours. Messages received over the weekend will be addressed on the following Monday.

 

5. Booking, Cancellations, & Rescheduling

• The 24-Hour Rule: You must provide at least 24 hours’ written notice via the approved communication channel to reschedule or cancel a scheduled 1:1 video consultation or call.

• Forfeiture: Cancellations made with less than 24 hours’ notice, or failure to show up to a scheduled call, will result in the immediate forfeiture of that session. It will not be refunded or rescheduled.

• Punctuality: If you arrive late to a 1:1 call, the session will still conclude at its originally scheduled end time to protect subsequent appointments.

 

6. Fees, Payments, & Program Pauses

• Payment Terms: All fees for 1:1 coaching are billed in advance via Wix Payments and Stripe.  Invoices payable on receipt. Services will not commence or continue until the relevant payment has cleared.

• Refund Policy: Due to the bespoke and time-intensive nature of 1:1 personalized coaching, all payments are strictly non-refundable and non-transferable once the service or intake process has begun.

• Program Freezes: You are permitted a maximum of one (1) program pause lasting no longer than two (2) consecutive weeks per 12-week block only. You must request a pause in writing at least 7 days in advance, except in sudden, documented medical emergencies.

 

7. Intellectual Property & Confidentiality

• Intellectual Property: All custom resources, recipes, educational PDFs, spreadsheets, and guides provided during your coaching remain the exclusive intellectual property of the Coach. They are for your personal use only and must not be copied, shared, or resold.

• Confidentiality: The Coach respects your privacy. All individual progress data, health history records, check-in information, and personal conversations will be kept strictly confidential in accordance with our Privacy Policy.

 

8. Limitation of Liability & Termination

• Limitation of Liability: To the maximum extent permitted by law, the Coach's total financial liability to the Client for any breach of contract or negligence is strictly limited to the total amount paid by the Client for the coaching services in question.

• Termination by Client: You may terminate your coaching agreement at the end of your minimum commitment period by providing 30 days' written notice prior to your next billing cycle.

• Termination by Coach: The Coach reserves the right to terminate the contract immediately without a refund if the Client displays abusive behaviour, refuses to comply with medical safety guidelines, or repeatedly fails to settle due payments.

 

9. Governing Law

• These Terms and Conditions are governed by and construed in accordance with the laws of Ireland [or change to your local EU country]. Any disputes relating to these terms will be subject to the exclusive jurisdiction of the Irish courts.